At Amazon, Some Coders Say Their Jobs Have Begun to Resemble Warehouse Work

Summary

Since at least the industrial revolution, workers have worried that machines would replace them.But when technology transformed auto-making, meatpacking and even secretarial work, the response typically wasn’t to slash jobs and reduce the number of workers. It was to “degrade” the jobs, breaking them into simpler tasks to be performed over and over at a rapid clip. Small shops of skilled mechanics gave way to hundreds of workers spread across an assembly line. The personal secretary gave way to pools of typists and data-entry clerks.The workers “complained of speed-up, work intensification, and work degradation,” as the labor historian Jason Resnikoff described it.Something similar appears to be happening with artificial intelligence in one of the fields where it has been most widely adopted: coding.As A.I. spreads through the labor force, many white-collar workers have expressed concern that it would lead to mass unemployment. But while joblessness has ticked up and widespread layoffs might eventually come, the more immediate downside for software engineers appears to be a change in the quality of their work. Some say it is becoming more routine, less thoughtful and, crucially, much faster paced.Companies seem to be persuaded that, like assembly lines of old, A.I. can increase productivity. A recent paper by researchers at Microsoft and three universities found that programmers’ use of an A.I. coding assistant called Copilot, which proposes snippets of code that they can accept or reject, increased a key measure of output more than 25 percent.At Amazon, which is making big investments in generative A.I., the culture of coding is changing rapidly. In his recent letter to shareholders, Andy Jassy, the chief executive, wrote that generative A.I. was yielding big returns for companies that use it for “productivity and cost avoidance.” He said working faster was essential because competitors would gain ground if Amazon doesn’t give customers what they want “as quickly a...