Kyber (YC W23) Is Hiring a Technical Account Manager

Summary

At Kyber, we're building the next-generation document platform for enterprises. Today, our AI-native solution transforms regulatory document workflows, enabling insurance claims organizations to consolidate 80% of their templates, spend 65% less time drafting, and compress overall communication cycle times by 5x. Our vision is for every enterprise to seamlessly leverage AI templates to generate every document. Over the past 8 months, we’ve: 20x’d revenue and are profitable. Landed multiple six and seven figure, multi-year contracts with leading insurance enterprises. Launched strategic partnerships with industry leading software partners like Guidewire, Snapsheet, and PCMS. Kyber is backed by top Silicon Valley VCs, including Y Combinator and Fellows Fund. We are seeking a Technical Account Manager to drive exceptional customer experiences, ensuring successful implementation, adoption, and value realization of the Kyber platform. Responsibilities: You'll engage directly with enterprise clients to: Drive Customer Success: Ensure seamless onboarding, training, and implementation of the Kyber platform. Provide ongoing technical support and troubleshooting to maintain client satisfaction and loyalty. Become the Technical Liaison: Act as the bridge between customers and our product and engineering teams, translating client feedback into actionable product improvements along with detailed and well organized tickets. Lead technical demonstrations and workshops, showcasing platform capabilities tailored to client-specific workflows. Service Configuration Requirements: Update customer deployments by directly modifying database or JSON configurations to align with evolving account requirements. Monitor & Optimize Customer Health: Track key performance metrics and proactively address potential risks to customer retention and satisfaction. Collaborate closely with clients to understand their pain points and identify potential product expansion opportunities. What We’re Looking ...