Solidroad (YC W25) Is Hiring

Summary

Every day, millions of customers have terrible experiences. Support teams get blamed. Budgets get slashed. Quality drops further. Everyone shrugs and calls it "the cost of doing business."We think that's wrong.We started Solidroad because we believe customer experience can be both excellent and efficient. We're building the AI that turns every customer conversation into a learning opportunity. We're creating software that makes customer teams more effective.And we're just getting started.This is not a normal startupThere's a wall in our office covered with rejection emails from investors who passed on us. Right next to them hangs a hand-drawn revenue chart that climbs from $1,000 MRR to $10 billion MRR.We made that display back when things weren't going well. When we'd been written off. When our calendars were empty and our Stripe dashboard showed zeros. When most people would have pivoted or packed up.Instead, we got hungrier.We want to make lots of money. Not because we're greedy, but because in software, making money means creating value. The more revenue we generate, the more problems we're solving for customers who are willing to pay us to solve them.We've climbed from that empty calendar to analyzing hundreds of thousands of conversations monthly. Crypto.com cut their handling time by 18%. Podium halved their onboarding time. ActiveCampaign saved a year of coaching effort.The line on our revenue chart keeps moving up. And we're nowhere near done.What we're looking forPeople who ship fast and iterate quickly. We deploy daily. We'd rather learn from real customer feedback than debate perfect plans in isolation. If you've been frustrated watching teams over-plan while customers wait, you'll love working here.People who are customer-obsessed. We've flown our entire company to visit customers from London to Madrid to Lehi, Utah. The best solutions come from deeply understanding the people who use them. If you believe customer insights should drive every decision, y...