A security incident that may involve your Plex account information

Summary

We have recently experienced a security incident that may potentially involve your Plex account information. We believe the actual impact of this incident is limited; however, action is required from you to ensure your account remains secure. What happened An unauthorized third party accessed a limited subset of customer data from one of our databases. While we quickly contained the incident, information that was accessed included emails, usernames, securely hashed passwords and authentication data. Any account passwords that may have been accessed were securely hashed, in accordance with best practices, meaning they cannot be read by a third party. Out of an abundance of caution, we recommend you take some additional steps to secure your account (see details below). Rest assured that we do not store credit card data on our servers, so this information was not compromised in this incident. What we’re doing We’ve already addressed the method that this third party used to gain access to the system, and we’re undergoing additional reviews to ensure that the security of all of our systems is further strengthened to prevent future attacks. What you must do If you use a password to sign into Plex: We kindly request that you reset your Plex account password immediately by visiting https://plex.tv/reset. When doing so, there’s a checkbox to “Sign out connected devices after password change,” which we recommend you enable. This will sign you out of all your devices (including any Plex Media Server you own) for your security, and you will then need to sign back in with your new password. If you use SSO to sign into Plex: We kindly request that you log out of all active sessions by visiting https://plex.tv/security and clicking the button that says ”Sign out of all devices”. This will sign you out of all your devices (including any Plex Media Server you own) for your security, and you will then need to sign back in as normal. Additional Security Measures You Can Take We remind...