Adobe predicts AI-assisted online shopping to grow 520% during the 2025 U.S. holiday season

Summary

The U.S. holiday shopping season is expected to bring in $253.4 billion in online sales this year, up 5.3% year-over-year, according to a new report from Adobe’s e-commerce connected division, Adobe Analytics. Adobe Analytics develops its predictions by analyzing over 1 trillion visits to U.S. retail sites, encompassing 100 million SKUs across 18 product categories. Its analytics software is used by a majority of the U.S.’s top 100 online retailers, giving it deep insights into online shopping and consumer behavior. The company forecasts that Cyber Monday will again be the biggest shopping day of the year, up 6.3% year-over-year to reach $14.2 billion. Black Friday will also see higher growth, up 8.3% year-over-year to hit $11.7 billion. U.S. consumers on Thanksgiving Day are also expected to spend $6.4 billion online, up 4.9% year-over-year, as online sales start early. Driving the sales this holiday season will be consumer demand for discounts, where products are expected to be 28% off listed prices. Other trends like shopping from mobile devices, the use of AI services to shop, buy now, pay later services, are other factors behind the rise in online sales. Notably, Adobe predicts that generative AI-powered shopping will boom this year, with AI traffic set to rise by 520% year-over-year and peaking in the 10 days leading up to Thanksgiving. This follows the 1,300% increase in AI traffic to U.S. retail sites seen in 2024. The company expects consumers to largely use AI for research ahead of purchases, based on a survey of 5,000 U.S. consumers — 53% of whom said they may use AI services for this purpose. The survey also found that 40% said they would use AI for recommendations, 36% for deal finding, and 30% for gift inspiration. Adobe expects AI to be used most across categories like toys, electronics, jewelry, and personal care. Another trend expected this year involves mobile devices once again driving more online spend compared with desktop shopping, reaching a r...