A monopoly ISP refuses to fix upstream infrastructure

Summary

A documented case of infrastructure failure, failed escalation, and a company that refuses to investigate.Here’s the situation: I have outages. My neighbor has the same outages. Xfinity won’t fix it.I bought Xfinity internet in June 2024. Immediately, my connection started dropping. Multiple times a day. Every single day. After troubleshooting every piece of equipment I had and questioning my sanity my neighbor complained about the same thing which led me to understand this was not my equipment.I set up an uptime monitor and found that these outages happen 6-7 times per day for 125 seconds.Uncheck this box on your Gateway in OPNSense to log it, and set a monitor ip to something like 8.8.8.8 or 1.1.1.1This is how the log looks before export.Over 17 months of my service term that’s approximately 3,387 outage incidents totaling 117+ hours of cumulative downtime.This outage pattern has recurred thousands of times. It is consistent, predictable, and it follows an automated schedule.My neighbor has the same problem. Different house. Different line from a different junction box. Same 125-second outages happening at the same times of day.Minute marker clustering: 33% at :29, 28% at :44. This pattern is diagnostic of cron-based scheduling running automated tasks18 incidents over 72 hours, all within 123-127 seconds (125.0±1.4s). This precision proves automated timeout, not random failurePeak at noon (12:00), secondary clusters at early morning (3:00) and late night. Non-random distribution pattern Here’s a log for of the last three days for anyone that cares to dig into it:2025-11-21T14:42:31-08:00 Warning dpinger exiting on signal 15 2025-11-21T07:01:34-08:00 Notice dpinger MONITOR: WAN_GW (Addr: 8.8.8.8 Alarm: loss -> none RTT: 21.4 ms RTTd: 14.8 ms Loss: 10.0 %) 2025-11-21T07:01:28-08:00 Notice dpinger MONITOR: WAN_GW (Addr: 8.8.8.8 Alarm: down -> loss RTT: 21.7 ms RTTd: 15.8 ms Loss: 20.0 %) 2025-11-21T06:59:33-08:00 Notice dpinger MONITOR: WAN_GW (Addr: 8.8.8.8 Alarm: l...