About the Company Distro is the holistic AI platform designed to supercharge counter staff and inside sales reps at industrial wholesalers and distributors. With our AI-powered product suite, reps can quote more, convert more, and capture more margin per order, all while providing a superior customer experience. The Role The Lead Solutions Engineer is responsible for leading customer implementation engagements and providing technical support throughout the process. This role requires a strong technical background, project management expertise, and problem-solving skills to drive successful implementations and ongoing customer satisfaction. Key Responsibilities: 1. Implementation & Project Management Lead customer implementation engagements, managing project plans, timelines, and milestones. Identify risks or roadblocks in customer adoption and develop strategies to mitigate them. Configure and map integrations, ensuring seamless functionality tailored to customer workflows. Collaborate with engineering, product, and customer success teams to align implementation efforts with product roadmap. Provide structured training and guidance to customers during onboarding. 2. Technical Support & Triage Triage technical support cases, prioritizing and escalating issues as needed to ensure quick resolution. Identify, document, and track product bugs, collaborating with engineering for fixes. Develop and maintain technical documentation, FAQs, and troubleshooting guides. 3. Quality Assurance & Release Management Conduct comprehensive QA testing for new product releases Prepare and deliver detailed release notes and best practices documentation for customers. Qualifications: 7+ years of experience in software implementation, system integration, and troubleshooting. Proven project management & risk management skills with the ability to lead and execute multiple implementations simultaneously. Strong problem-solving abilities and a customer-first mindset. Excellent communication sk...
First seen: 2025-03-31 17:43
Last seen: 2025-04-01 06:45