Klarna CEO says its AI agent now handles two-thirds of customer service chats, an equivalent of 800 jobs, but Klarna is hiring workers for higher-end chats (Alex Kantrowitz/Big Technology)

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Klarna CEO says its AI agent now handles two-thirds of customer service chats, an equivalent of 800 jobs, but Klarna is hiring workers for higher-end chats (Alex Kantrowitz/Big Technology)

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