When will M&S take online orders again?

Summary

Marks & Spencer has warned that its online services will continue to be disrupted until July following last month's cyberattack.Shoppers have not been able to place orders on the M&S website or app since 25 April, and it had been unclear when online orders would resume.Today, as part of the retailer’s financial results that confirmed an estimated £300 million hit to its 2025/26 operating profit as a result of the attack, M&S revealed that customers would not be able to order via its website or app for the next few months. Subscribe to MoneyWeek Subscribe to MoneyWeek today and get your first six magazine issues absolutely FREE Get 6 issues free Sign up to Money Morning Don't miss the latest investment and personal finances news, market analysis, plus money-saving tips with our free twice-daily newsletter Don't miss the latest investment and personal finances news, market analysis, plus money-saving tips with our free twice-daily newsletter "We expect online disruption to continue throughout June and into July as we restart, then ramp up operations," said M&S.Shares in M&S, one of the most popular stocks in the UK, have fallen more than 10% over the past month.M&S's problems began over the Easter weekend, with customers unable to use contactless payments, gift cards or scan their M&S Sparks loyalty card. The company confirmed it was dealing with a "cyber incident" and although those services have resumed, on 25 April, it stopped taking online orders.The high-street giant later revealed that some customer data, including contact details and dates of birth, was also stolen during the hack.M&S says the personal information taken could include online order histories, but no useable payment or card details, or account passwords, were stolen.Martyn James, a consumer expert, says the “ongoing problems show just how dangerous cyberattacks can be”, and that the empty shelves and suspension of online orders will be hugely damaging to M&S’s profits.Bank of America estimates tha...